FAQ
Frequently asked questions.
Quick answers on ordering, compatibility, printers, and support. Still stuck? Ask us.
Ordering & Shipping
Do I have to buy through Amazon?
No. The Buy-it-Now buttons are just one convenient checkout option. If you would rather not order through Amazon, call us at 630-739-6546 and we will take your order directly over the phone, or send us a quote request and we will handle it from there.
Do you ship nationwide?
Yes. We're based in Woodridge, Illinois and ship to businesses, schools, and agencies across the United States.
Can I get a quote for a large order?
Absolutely. Volume, reseller, and multi-department pricing is available, request a quote and we'll get back to you within one business day.
Compatibility
Which ribbon fits my printer?
Ribbons are model-specific. Use our Ribbon Finder or tell us your printer model and we'll match the exact compatible ribbon and part number.
Will any blank card work in my printer?
Most printers take standard CR-80 PVC cards, but technology cards (prox, smart, magstripe) must match your access system. When in doubt, ask us before you order.
Do you carry supplies for older printers?
Often, yes. We've supported these brands for 40+ years, if you don't see your model, call us.
Printers & Printing
What's the difference between direct-to-card and retransfer?
Direct-to-card prints onto the card surface and suits most programs; retransfer prints onto a film bonded to the card for edge-to-edge quality, ideal for technology cards. See our guide.
Do I need a dual-sided printer?
Only if you print both sides (a back barcode, magstripe, or terms). Otherwise single-sided is more economical.
Can you print cards for us?
Yes, our in-house printing service turns your data and design into finished, encoded cards with no printer required.
Support & Service
Where do I get drivers?
On our Drivers & Support page, we link to the official Fargo, Magicard, and Evolis download pages.
Do you repair printers?
Yes. We're an authorized service center with factory-trained technicians and genuine parts for Fargo, Magicard, and Evolis.
My cards look faded or streaky, what now?
Usually a cleaning or a worn ribbon/print-head. Start with a cleaning kit; if it persists, call us and we'll diagnose it.