Authorized Repair

Printer repair service request

Two ways to start a repair: print the form and pack it with your printer, or submit it online and we'll follow up. Either way, a form must be included for us to evaluate your printer.

Download the printable form (PDF) Fill it out online

Online service request

Tell us about your printer.

Return method
What's in the box?

Submitting online does not replace including a printed form in your shipment. After you submit, print or download the form and pack it with the printer.

Ship your printer to

Card Imaging, Inc.
2400 Davey Rd, Unit B
Woodridge, IL 60517

630-739-6546

Please include in your shipment

  • Printer power supply & USB cable
  • Ink ribbon (and transfer film + cartridges for HDP5000)
  • A few blank test cards and any bad sample cards
  • The completed Service Request Form

Pack the printer with at least 3" of cushioning on all sides. Any damage in transit is the customer's responsibility.

Repair terms & conditions

  • A $200.00 evaluation fee will be charged if the repair is declined or a replacement printer is not purchased.
  • An estimate for repair will be provided within 48 hours of receipt of your equipment.
  • Repairs are normally performed within 48 hours of approval unless parts need to be ordered.
  • Please note: equipment will be delivered to ECycling, Inc. if payment arrangements are not made 21 days after a repair quote is provided.

In-warranty repairs

  • Printers over 90 days old are subject to a $150.00 charge per printer, which covers cleaning, firmware upgrades, calibration, packing, shipping, and insurance.
  • Parts will be covered under the manufacturer's warranty provisions.

Download the printable Service Request Form (PDF) →

Not sure if it's worth repairing?

Tell us what your printer's doing and we'll help you decide, since 1984.

Request a Quote 630-739-6546